Our processes for custom software development
From your first request to final delivery, we guide you through a clear and structured software development process. Our team ensures open, transparent communication at every step to keep you informed and confident. Every stage is tailored to your needs, combining efficiency and quality.
Our workflow for customer onboarding
Send us a request
You can contact us via our email info@digitalmara.com or any contact form on our website. Our average response time may vary from 1–2 hours to 1 business day. You can also contact us by phone +1 760 689 9490 or +372 712 35 99.
Schedule an introductory call
This call serves as an initial introduction and discovery session. It helps us understand your business goals, challenges, and technical needs. We discuss your project scope, expectations, and desired outcomes to determine the best next steps.
To ensure a productive conversation, our team reviews publicly available information about your company in advance to prepare a more tailored agenda.
Sign an NDA
We establish trust by legally protecting your confidential business information. Depending on your regulatory and business requirements, a non-disclosure agreement can be signed before the introductory call, immediately after it, during the next project phase, or together with the service contract.
Project estimation
We review your project concept and technical requirements to define the optimal solution approach, timeline, and budget. This gives you a clear roadmap for costs and delivery and enables precise planning and informed decision-making.
Optional technical consultation call
If needed, we arrange a call with a technical specialist to explore your solution in more depth. This session helps validate our technical assumptions and reduce risks before we finalize the scope and tech stack.
Interview with candidates
You meet shortlisted candidates to assess their technical expertise, communication skills, and cultural fit.
Sign a service contract and start a project
Once all requirements, scope, and terms are agreed upon, we formalize the engagement by signing a service contract. This step marks the official start of the project, allowing the team to begin software development according to the agreed timeline.
Candidate interview for your project and onboarding
1–2 days
We collect all the requirements and form a job description to find the most suitable specialists. We can offer some from our database and, if necessary, conduct an open search on the market.
24 hours
We will send you CVs of the candidates best suited to your project, not only in terms of technical skills but also cultural fit.
2–3 days
We arrange interviews with chosen candidates to prove they have the tech and soft skills you need. This can consist of an online interview, live coding, portfolio presentation, and discussion, Q&A, etc.
1 week
At this point, we should be ready to discuss all the points of the contract and come to a common solution that will satisfy both sides. Our legal team will do their best to make this a smooth process.
1–2 days
We’ll establish two-way communication between you and the tech team on our side to ensure smooth project flow and help to arrange all tech processes as needed.
Documents supporting our cooperation
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Non-Disclosure Agreement (NDA)
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Master Service Agreement (MSA)
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Statement of Work (SOW)
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Data Processing Agreement (DPA)
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Service Level Agreement (SLA)
The NDA builds trust and ensures that all confidential information shared between the Client and DigitalMara is legally protected. It defines what information is considered confidential and how both parties should handle it.
The MSA outlines the overall terms and conditions governing the relationship and services between the Client and DigitalMara. It covers responsibilities, liabilities, payment terms, intellectual property rights, and dispute resolution.
The SOW details the specific project scope, deliverables, timelines, and milestones agreed upon by the Client and DigitalMara. It acts as a roadmap for the project, defining exactly what work will be done and how success will be measured. This document ensures both parties have clear expectations and avoids misunderstandings during project execution.
The DPA governs how personal data shared by the Client is collected, processed, and stored by DigitalMara in compliance with privacy regulations (like GDPR). It outlines responsibilities for data protection, security measures, and handling of breaches. This agreement is optional.
The SLA defines the expected level of service provided by DigitalMara to the Client, including performance metrics, response times, and support availability. It specifies remedies or penalties if service levels are not met. This document helps set clear expectations and ensures accountability for service quality throughout the project. This agreement is optional.
-
Non-Disclosure Agreement (NDA)
The NDA builds trust and ensures that all confidential information shared between the Client and DigitalMara is legally protected. It defines what information is considered confidential and how both parties should handle it.
-
Master Service Agreement (MSA)
The MSA outlines the overall terms and conditions governing the relationship and services between the Client and DigitalMara. It covers responsibilities, liabilities, payment terms, intellectual property rights, and dispute resolution.
-
Statement of Work (SOW)
The SOW details the specific project scope, deliverables, timelines, and milestones agreed upon by the Client and DigitalMara. It acts as a roadmap for the project, defining exactly what work will be done and how success will be measured. This document ensures both parties have clear expectations and avoids misunderstandings during project execution.
-
Data Processing Agreement (DPA)
The DPA governs how personal data shared by the Client is collected, processed, and stored by DigitalMara in compliance with privacy regulations (like GDPR). It outlines responsibilities for data protection, security measures, and handling of breaches. This agreement is optional.
-
Service Level Agreement (SLA)
The SLA defines the expected level of service provided by DigitalMara to the Client, including performance metrics, response times, and support availability. It specifies remedies or penalties if service levels are not met. This document helps set clear expectations and ensures accountability for service quality throughout the project. This agreement is optional.
Project reporting
Project reporting is an important part of our workflow at DigitalMara. Our approach is based on the principles of clarity, transparency, and consistency. It is essential not only for tracking progress but also for early problem detection and long-term project sustainability.
Reporting gives an understanding of the health of the project and progress in development. Metrics often cover areas such as code quality and testing results; progress against scope, timeline, and budget; workload distribution and resource efficiency; as well as identified risks and mitigation actions.
Our engagement models for custom software development
