Enabling Platform Management and Customizable Reporting
DigitalMara developed a system allowing the client to manage their web platform and customized reporting.
About the client
Telecommunication company from Ireland
Our client is a telecommunications company based in Ireland. They rely on a comprehensive admin panel to manage all operations efficiently. This panel integrates four key components: the client website, sales agents, customer profiles, and reporting.
Challenge
The platform got outdated and no longer met business requirements.
Approach
The client recognized the problem and had a general idea of how to address it. We helped refine and structure their vision, transforming it into a well-defined solution that became the foundation of our development roadmap.
The developed solution obtains the following features:
- User management interface.
- Website management interface.
- Business rules, an application behavior management interface.
- Reporting through customizable graphic representations of stats.
- QueryBuilder, a visual interface enabling statistical sampling.
- ClientBuilder, a visual interface allowing customization of each website’s design.
Results
The client received the following results:
- The website can now be configured without coding, significantly reducing costs previously spent on developers for minor adjustments.
- Sales agents can efficiently manage user profiles, making it easier to onboard digitally inexperienced customers and guide them through the purchasing process.
- Expanding the sales team is now seamless, as managers can quickly set up agent profiles with just a few clicks.
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