Enabling Platform Management and Customizable Reporting
DigitalMara developed a system allowing the client to manage their web platform and customized reporting.
About the client
The client sought to bolster the management of various areas of their online platform. This centered around four entities: client website, sales agents, user (customer) profiles, and reporting.
We developed a visual interface, allowing the client to configure their website and its content. Business rules were set to govern the behavior of the web application, which can be further customized. To facilitate website design customization without coding, we deployed the ClientBuilder visual module.
Our team solved the problem of viewing and ordering user-profiles and sales agent groups by building a specific visual interface within the website management system. The client now has access to powerful insights, through both statistical sampling via QueryBuilder, and the Reporting module that presents data in graphical form.
Approach
The problem was clear to the client, and they had some overall ideas on how it might be addressed. We then helped them structure and finalize the concept into a concrete solution, which served as our developmental roadmap going forward.
Experts in Scrum, our team applied this model to guarantee the process moved in the right direction at every stage. Our project manager maintained constant contact with the client, ensuring proper guidance for the team throughout.
Our quality assurance engineers ran multiple tests before handing the product off to the client. After that, the client tested it through their in-house QA team.
Key features
- User management interface
- Website management interface
- Business Rules, an application behavior management interface
- Reporting through customizable graphic representations of stats
- QueryBuilder, a visual interface enabling statistical sampling
- ClientBuilder, a visual interface allowing customization of each website’s design
Results
- The client can now configure their website without coding; this significantly reduces the costs incurred by hiring developers to execute minor tweaks.
- By managing user profiles, sales agents easily onboard digitally illiterate or uncomfortable customers and assist them on their path to purchase.
- The sales team is easily bolstered with new members, thanks to agent profiles that managers can set in a couple of clicks.
Similar case studies
Similar case studies
Driving Customer Communications with Data
Similar case studies
Similar case studies
AI Coach for Customer Service Workers
Similar case studies
Similar case studies
Automating the First Touch with Customers through a Dedicated Chatbot