Restaurant Bookkeeping Solution
The DigitalMara team has developed an extensive project for restaurants that helps accountants keep track of resources in real-time and allows wait staff to serve guests and accept payments from them using mobile devices and terminals.
About the client
Big IT vendor for HoReCa domain
HoReCa (the Hotel-Retail-Café industry) is one of the most complex fields of business. It combines logistics from different suppliers, complicated accounting of goods, and the work of a diverse staff, and in the end it’s all about making the best impression and delivering the best client experience. The DigitalMara team has developed an extensive project for restaurants that helps accountants keep track of resources in real-time and allows wait staff to serve guests and accept payments from them using mobile devices and terminals.
Challenge
The venues want to have solutions for internal regular operations and delivering the best customer experience. The software solves a wide range of tasks from logistics and accounting, to staff management and customer engagement.
Approach
The DigitalMara team has developed an extensive platform that helps restaurant administrators, wait staff, accountants and chefs and owners.
The solution consists of two main modules:
- Module 1 (back office) helps kitchen staff and accountants keep track of products in stock, to control the supply process, and to keep all accounts in order. The system also makes it possible to keep flow charts that can calculate the cost of each meal.
- Module 2 organizes all front-of-house operations in the restaurant. An administrator or host/hostess can manage table bookings, track occupancy of tables, and efficiently distribute work among the wait staff. The most complex part of developing this solution was the part used by wait staff: the system now allows each waiter/waitress to use a mobile device to take orders. The system allows not only choosing a dish from the restaurant’s menu but also inserting modifications, such as notes to the kitchen staff to omit something the guest is allergic to. After the order is created, the kitchen receives it immediately and can begin preparing the dish. All orders are available on the terminals, and when guests finish their meal, a bill is generated. All transactions are immediately displayed in Module 1 for bookkeeping.
Results
The client distributes this solution among restaurants in Europe, and now more than 120 restaurants and restaurant networks are happily using it in their work.
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