Pärnu mnt 105, 11312 Tallinn, Estonia

Omnichannel Custom Care and Engagement

Improve customer satisfaction by using omnichannel customer care and engagement solutions! Effective communication with customers is key to the success of your business. Take all the advantages of custom omnichannel tools for your sales and marketing teams.

Get a free quote now
alt

How Omnichannel Custom Care and Engagement Solution will help your business

Personalized experience
Provide customers with a customized system of communication and consultation.
Insights
You will get better insights into your customers’ preferences, based on statistics rather than assumptions.
Efficiency
Productivity of the sales team will be improved, as well as revenue.
Dots

What do we offer?

Integrate all the channels of communication with customers into a single system
  • Virtual assistant: help your clients interact with information and assist them in navigating the website.
  • Live Chat: resolve possible problems, answer questions and consult your clients in a matter of minutes.
  • Analytics: collect and process data to better understand your client’s needs and wishes.
  • Proactive notifications: stay in touch with clients by sending personalized reminders via email, push banners, voice and text messages.
  • Authentication and fraud prevention: verify the identity of your clients using digital authentication and protect your business against fraud.
Key features

Which technologies do we use?

To provide reliable and secure services, our team relies on various up-to-date technologies. It allows us to deliver a full range of services and solve the most difficult problems.

Highly Recommended!

Couldn’t have made a better decision than deciding to work with DigitalMara. All of our expectations were either met or exceeded. Their team was timely and thorough with the development of our SaaS product. We are very happy customers and will be continuing to use DigitalMara for our future needs.

Scott Zuppan

Co-Founder, TopOut

Think and act like owners!

Director of Engineering, eCommerce, Walmart Global Tech Andrey and his team think and act like owners! I will continue to look for opportunities to work with DigitalMara. I’ve worked with various offshore and nearshore teams and they are the best of the best.

Elan Kaplan

Nuance Communications

UI is phenomenal!

Communicative and professional, although they could be better with deadlines. DigitalMara provides fantastic value in their work.

Dean Schumacher

Co-Founder, TopOut

Digitalmara Rocks!

I worked with the DigitalMara team for over 10 yrs. Their talent and dedication consistently exceeded my expectations. I highly recommend them for complex web application development.

Jim Van Baalen

Touch Commerce
Dots

Stories of our success

Discover how we successfully implemented solutions in various industries and helped companies and businesses of various levels and sizes to address their most difficult issues.

Automating the First Touch with Customers through a Dedicated Chatbot

Automating the First Touch with Customers through a Dedicated Chatbot

DigitalMara developed a chatbot that streamlines converting website visitors into customers upon initial contact.

Visualizing Sales Team Performance in Detail

Visualizing Sales Team Performance in Detail

DigitalMara developed a powerful tool to improve supervision of an online sales team.

Fixing an Online Sales Funnel with a More Personalized Approach

Fixing an Online Sales Funnel with a More Personalized Approach

DigitalMara developed a customizable, scalable solution efficiently connecting website visitors with sales reps.

Enabling Platform Management and Customizable Reporting

Enabling Platform Management and Customizable Reporting

DigitalMara developed a system allowing the client to manage their web platform and customized reporting.

Building a complex Business Intelligence platform using Big Data

Building a complex Business Intelligence platform using Big Data

DigitalMara developed a custom analytics tool that provides the client with meaningful insights extracted from Big Data.

Upgrading a Sales Team Supervision System

Upgrading a Sales Team Supervision System

DigitalMara upgraded an old-fashioned web application for supervising online sales activities.

Let our professionals help you combine various channels of communication into one system

Leverage our expertise and get to know your customer better! Tell us about your needs, and our developers will help you:

    Please enter you name.
    Required service
    Please enter you email address.
    Please enter you phone number.
    Please enter a message.
    By submitting a message, I agree to the Privacy Policy
    alt

    Your message has been sent

    Thank you for contacting us. We will consider your request and will contact you as soon as possible. We wish you all the best!

    Contact

    Representatives and Delivery Centers

    • Estonia, Tallinn
    • USA, Bellingham, WA
    • Poland, Warsaw
    • Georgia, Tbilisi
    • Kazakhstan, Astana

    Improve customer satisfaction by using Omnichannel solutions

    Let’s talk
    Please provide your contact details

      Success
      Your message has been sent
      Thank you for contacting us. We will consider your request and will contact you as soon as possible. We wish you all the best!
      Ok